I have entered the correct username and password, but still could not login . What could be the problem ?
If you could not login, it could be that you have not activate your account. Please check the
verification email sent to your inbox. Click
here to know how
What are the minimum requirements to use Hypp.TV Media Player?
- .Net Framework 2.0 and above (Click here to install)
- Latest Adobe Flash Player (Click here to install)
- Windows Media Player 9 or above (Click here to install)
- Microsoft Internet Explorer 6.0 and above OR Firefox. (Click here to install the add-on first)
- Please ensure your anti-virus software Allow or Permit our Hypp.TV player to run
correctly
I am trying to install using Mozilla Firefox
The Hypp.TV application deployment technology is based on ClickOnce developed by
Microsoft. In order to allow Mozilla Firefox to run a .NET ClickOnce application
you need to install an add-on first from here. Alternatively please use Internet
Explorer 6.0 and above instead to install Hypp.TV.
Hypp.TV does not download when I click the "Watch Now" button.
There are various reasons why the Hypp.TV installation may fail to launch. If you
are using Vista , you may want to temporary disable or turn off the User Account
Control (UAC) before trying to install again. A step-by-step on how to disable the
UAC can be found here. Alternatively you can manually download the Hypp.TV installation
files from here. Once downloaded, you need to unzip the file Unzip
Hypp.TV.exe into a temporary folder (eg. D:\temp) and click Setup.exe to install.
I can run Hypp.TV previously but now the software won't launch,what
should I do?
There are various reasons why the Hypp.TV Media Player may crash or fail to launch.
If you can't find a solution elsewhere in this FAQ list, please contact our webmaster. Alternatively, you may want to try uninstalling
Hypp.TV from your Control Panel à Add Remove Software and re-install again.
A black screen appears immediately when I start up Hypp.TV
Some content and service partners utilize Flash player application. Please check
if you have the latest Flash player installed here.
I receive a message saying “The server is busy, please try again!” or “Notifications
-1”
We are constantly optimizing our servers and network resources during this Beta
stage to improve the quality of the Hypp.TV experience. In some cases our servers
may be too busy to handle your request at that particular moment. In this case,
you may want to give it another try after a few minutes.
I can't see any video! What do I do?
No video can be caused by either slow connection or restricted access.
To resolve slow connection, it is best to subscribe to Streamyx 1.0Mbps service
or faster.
If your anti-virus software detect our “Net TV Transfer Engine” or “tva.exe” the
first time you run Hypp.TV Media Player, please click Allow or Permit to allow Hypp.TV
Media Player to run correctly.
If you still can't access, please check that your firewall or router is configured
to allow access by Hypp.TV Media Player. In particular, make sure that the following
are enabled:
TCP & UDP access, in & outbound, from port 0 to 60000.
In addition, check that your network has DNS servers configured – Hypp.TV Media
Player makes regular DNS requests like any other application.
It is common that most Companies restrict access or block video streaming preventing
Hypp.TV from working. If this is the case, it's time to request your Boss to
allow access.
Does Hypp.TV run on Windows Vista ?
Yes. You will need an administrator password to install Hypp.TV, once installed
it should work fine for all users. We are planning to develop for the Apple platform
in the future as well.
How to contact us ?
You may contact us via webmaster@hypp.tv.
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